Networking as it should be
CLIENT PERSONAL REDESIGN CASE STUDY (In Progress)
LinkedIn "My Networks" tab is broken. Fixing it to show exactly your network and in a clear way
Being a personal case study, I think the redesign and critique would fit well with usability hueristics
LinkedIn is the goto platform for Professionals in the social media age. Yet, LinkedIn suffers from many bad UX practices. People can get used to bad interfaces overtime but a good UX can increase the productivity. This case study focuses on issues plagueing the "My Network" section of the LinkedIn platform. It is applicable for both mobile and web versions.
When one clicks the network on the bottom tab bar, LinkedIn opens a list of recommendations that you can sent requests to. The mobile version is affected more due to the shortage of space. One gets a list of personalised recommendations, their alumni and then 2nd or 2rd degree connections. The real connections are hidden behind a "NUMBER" to the top left.
Another issue is with the bar showing "No Pending Invitations". There is nothing wrong in itself though the feature contains invitations that one has received as well as sent to other people. If you have sent invitations and still awaiting from a long time, chances are that you may forget about them. But you can no reminder to know if you ever sent those requests.
When a person clicks the "SEE ALL" button, they are taken to a screen with tabs - "RECEIVED" and "SENT". Clicking on the "SENT" tab shows you the previously sent requests which could be withdrawn.
SOLUTION: LinkedIn could remove the confusing text on the network screen. Instead it should remind of the past requests to the user.
You can access the connections by clicking on the "CONNECTIONS NUMBER" in the first screen. Though it is not very helpful if you have a large number of connections. You can sort people but cannnot search within the directory. This facility is available on the web. Users ahve use the universal search and it can take you separate screens.
SOLUTION: Keep the search limited to the connections on the network screen and do not dumb down the web features on mobile unless there is a good reason.